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- Sales Rank: #4272299 in Books
- Published on: 1998-05-03
- Released on: 1998-03-18
- Original language: English
- Number of items: 1
- Dimensions: 8.00" h x .23" w x 5.00" l, .29 pounds
- Binding: Paperback
- 108 pages
Review
'... excellent drawings providing easy to understand visual explanations
and anecdotes.'
Professional Manager
'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick
'If you are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997
About the Author
NDD, ATD, is an illustrator and designer of educational and training materials, head of design and manager of the Media Service Unit, University of Sussex, co-founder and studio manager of Business Training and producer of corporate videos. Peter is co-author of Finance for Small Businesses, Total Quality Management, Selling Products and Services (all published by Butterworth-Heinemann).
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